Returns & Refunds

If your order is missing or arrives damaged, please reach out with your purchase date and order number.

Returns

If you are dissatisfied with your order, I accept returns within 14 days of delivery. Buyer must cover cost of return shipping. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, I will send you an email to notify you that we have received your returned item. I will also notify you of the approval or rejection of your refund.

If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

I only replace items if they are defective or damaged. If you need to exchange it, send me an email at sales@jessicarayanart.com and return your items to the address listed on the package.

Shipping returns

To return your product, you should mail your product to the return address listed on the package and packing slip.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact me at sales@jessicarayanart.com for questions related to refunds and returns.